Travels
Travels CRM Solution
2M TOUCH developed a CRM system tailored specifically to the needs of the Tourism market. 2M TOUCH supports the entire process of the tourism value chain – from initial travel advisories to follow-up to the customer getting back for arranging the next trip.2M TOUCH uses the latest PHP software development technologies and is based on the Travel Components (DTC) strategy.
Data Management
High volume booking engine to Manage flight information Manage reservations
Offer flexible, scalable and user-friendly systems and services
Integrated with databases, call centers and fulfillment systems (i.e. Partners)
Share updates instantly with partners and customers
Manage customer information to offer competitive custom travel options
Customer Management Solutions
Increase Up-sell and Cross-sell opportunities
Refined targeting of highly personalized content
Compensate for the traveler's price sensitivity with added value from improved and varied services
Handling the consumer traveler, the business traveler and their employer company, in distinct, personalized ways
Analytics tools
Identify high value customers
Technical Operations Solutions
Integrating the front-office system with different booking systems
Integrate and manage the supply chain
Operations Solutions
Efficient contact management, so agents can capture and handle hundreds of inquiries per day
Sophisticated, multi-channel Campaign Management specially geared to the Travel Industry
Effective Offer Management pushed real time to consumers and partners online and through Call Center, and Partner Sites
Customize and Partner on Loyalty Programs
Finance and Revenue Management
Web-based Sales and Care such as eTicketing Services (issue and deliver client ticket electronically)
E-Billing options for Processing, Billing, Account Inquiries
Manage employee incentive/commission programs